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Alarm Receiving Centre (ARC).
Security alarm monitoring by our BSEN50518 accredited, in-house ARC guarantees a rapid response to any alarm activation.
Monitor.
Our ARC is staffed 24/7 by a team of SIA-licenced operatives who monitor all of our surveillance technology from a single location in Prestwick.
React.
We pride ourselves on our rapid response to suspicious alarm activation. Our monitoring team visually verifies every single alert, managing a volume that can top 600,000 monthly activations!
Alert.
As soon as our team verify that there is an intruder on site they will make their first response escalation call. It takes an average of 47 seconds between the time of the activation being received and the ARC team making the call. A truly rapid response service.
Rapid Response.
At DeterTech we understand the importance of timely and correct escalations to incidents on your sites. That’s why all of our proprietary surveillance technology is securely monitored in our own UK BSEN50518 accredited ARC, 24/7/365.
As all DeterTech intrusion detection cameras are uniquely identifiable, in the event of an activation, our trained ARC monitors are notified within seconds and can view still or video data instantly, while referencing the camera’s location on your site. This enables us to escalate suspicious activations quickly and effectively, to a pre-agreed list of key holders or to a mobile security response, ensuring the best possible response to incidents on your sites.
In-house Expertise.
Manned 24/7/365, our in-house team of Security Industry Authority (SIA) licensed operatives specialise in temporary site security monitoring and give our customers an unparalleled level of service which is a real differentiator from our competitors, who often contract to third party ARCs.